Refund Policy
Last updated: September 2026
Skyline is flight school operations software operated by Alistair McKay (UK sole trader). This policy covers Skyline software subscription fees only — the monthly or annual amount a flight school pays Skyline for use of the platform. Those subscription payments are processed by our Merchant of Record, Paddle.com, who handles refunds on our behalf.
30-day money-back guarantee (subscriptions)
If you are not satisfied with the Skyline software, you can request a full refund of your subscription fee within 30 days of your first paid invoice. We will refund the amount paid, no questions asked.
What this policy does not cover
This policy does not apply to any money a student, member or customer pays a flight school. Flight lessons, aircraft hire, discovery and trial flights, gift vouchers, account top-ups and any other school charges are sold by the flight school itself, collected through the school's own payment provider (for example their own Stripe account) or offline, and are governed by that school's own terms and refund policy.
Skyline is not the merchant, seller or payment processor for those transactions and cannot refund them. Neither can Paddle — Paddle is only the Merchant of Record for Skyline software subscriptions. Please contact your flight school directly about lesson, hire or voucher refunds.
Renewals
Subscriptions renew automatically. You can cancel at any time from your school billing settings to prevent further renewals. If a renewal charges you unexpectedly, contact us within 14 days of the renewal and we will work with Paddle to issue a refund.
How to request a subscription refund
- Email allymckay5@gmail.com or hello@flyskyline.app with your flight school name and the email used at subscription checkout.
- Alternatively, contact Paddle support directly via the link included in your payment receipt, or at paddle.net.
- Refunds are processed to the original payment method within 3–5 business days.